Refund policy

Blue Fish Designs Private Limited

Return and Replacement Window

We offer a 7-day replacement and exchange policy. Customers eligible for replacement or exchange will receive the new product within 5 working days after return approval.

Returned products must be unused, in original condition, and include all original tags and packaging.

Damaged or Defective Products

If you receive a damaged product, notify us within 72 hours of delivery by emailing photos and your Order ID to shop@potlitheoctopus.com.
Our team will verify and process eligible cases for replacement, repair, or refund.

• Replacements are shipped free of cost.

• Refunds (if approved) are processed within 7 working days to the original payment method.

• Damage caused after two weeks of usage is not eligible for return or refund.

Return Process

If your pin code is eligible for reverse pickup, our courier partner will collect the package. For service areas without reverse pickup, customers must self-ship the item to the address below.

Return Address:
Blue Fish Designs Private Limited
A-26, First Floor, Shivalik, Malviya Nagar
New Delhi – 110017

Return Limitations

If a customer initiates frequent returns (three or more times in a year), we reserve the right to deny future return or exchange requests.

Refund Processing

Refunds are issued only after the returned product passes quality checks. Once approved, the refund will reflect in the customer’s account within 7 working days.